Shipping, Care & FAQ's

Packing & Shipping
Our packages are hand wrapped with beautiful tissue paper and delivered in their own handmade dust bag. The grosgrain ribbon tie keeps your accessory safe and protected in a chic manner.
All UK deliveries are free.
Any import duties charged for international shipping are the responsibility of the recipient.
By Jodie Bijoux want you to love your purchase from us. However, if you're in anyway unhappy we will issue a refund if your order is returned to us in its original packaging, labels attached and unworn within 14 days of you receiving it.
Earrings are non-refundable.
Please email us to make a return request.
Please note that we do not accept liability for shipping loss or damage of returned goods and are not responsible for any return packages not received. 
We cannot refund international duties and taxes however you may be able to get them refunded by contacting your local tax/customs office.
We make our products to be as robust as possible but they are handmade so please do treat them delicately.
Keeping them in their dust bags will keep them clean and protected.

To make sure that your gold plated pieces remain as shiny as possible, we suggest you don't wear them whilst showering, exercising or swimming. 

Avoid jewellery coming into contact with perfume, hairspray, make-up, nail polish remover, body oils, sun tan lotion and deodorant.
Keep chains fastened to prevent tangling
Avoid extreme humidity or heat as this may cause tarnishing.  Keep your jewellery in a cool dry place, when you’re not wearing it.
Clean jewellery with a soft clean cloth, avoid abrasive dip cleaners or polishing agents.
Do not swim or shower while wearing gold-plated or jewellery and remove rings when washing your hands.
Chlorine, soapy water and salt water can damage precious metals and gemstones by dulling or eroding them.
We suggest using a little clear nail varnish on the backs of earrings if you have any irritation.